Safety

Emergency Conditions

If you experience an interruption of your electric service, please follow these simple steps.

Make sure that the trouble is not in your wiring. You own and are responsible for the wiring from the meter to your home. Check your fuses or circuit breakers to be sure that there is not a problem in your home’s electric system.

Check with your neighbors to see if they have electricity. This helps us analyze and isolate the problem.

Report an outage or power problem by calling 970-225-1234 or 800-432-1012. If you have more than one account with us, have your account number or meter number ready so that we may identify the correct location that you are reporting.

Useful information to have when your call is answered is:

Your name (or the account number the account is under)
Your service address
Your meter number
Any information about the possible cause of the outage

Remember that we are here 24/7

We have trained personnel to take your outage information so that trained personnel can analyze the outage situation and send crews to respond and find and fix the problem.

No matter what time of the day or night, or what type of weather conditions when you power is out, we’ll fix it as fast as we safely can. However, we do not expect our crews to drive or work in dangerous road or weather conditions.

Poudre Valley REA • PO Box 272550, 7649 REA Parkway, Fort Collins, CO 80527-2550 - Map
Phone: 970.226.1234 • FAX: 970.226.2123 • Email: pvrea@pvrea.com