All the answers to your frequently asked questions.
The facilities charge is a flat, monthly fee charged per meter, and it is not dependent on how much energy you use. PVREA members all need a reliable energy grid, so members all share in the costs of building and maintaining it through the facilities charge.
Even if your lights aren’t on, PVREA still supplies all of the materials and maintenance needed to provide power to your home or business. In order to recover these costs, a utility has essentially two options: recover all fixed cost through rates, or recover a significant portion through a facilities charge fairly distributed throughout the entire membership based on the members’ class of service.
Recovering our fixed costs appropriately through the facilities charge reduces our risk of being dependent on weather extremes and allows us to collect our real costs of service each and every month. This approach also provides to you, our members, greater consistency in your billing each month and fairness. You can be confident knowing you are paying your “fair share” for your particular class of service. Learn more about your electric bill here.
PVREA belongs to the community it serves, so any margins remaining after all expenses have been paid are returned to the members in proportion to their electrical usage. After reviewing the cooperatives financial standing, the Board of Directors can declare a retirement, where all or part of your share is returned to you, the member. Learn more about member credits.
Unfortunately not at this time. Billing cycles and subsequently, due dates, are determined by your service location. However, we will continue to monitor the feasibility of this feature for the future.
Currently, our Auto Pay feature drafts only from a checking or savings account using a routing or account number. However, we will continue to monitor the feasibility of this feature for the future.
Auto-pay cycles run concurrent with the billing cycle for your particular service location. At this time, we can’t accommodate personal selections for Auto-pay dates. We will continue to monitor the feasibility of this feature for the future.
Log in to SmartHub and set your settings to receive your bill via email or with a text notification.
Navigate to "My Profile" in the menu, and select "My Information". On the left hand side of the page, select the "Update My Printed Bill Settings" tab. Here you can toggle your printed bill status to "off".
Users are locked out of their online account after 6 unsuccessful attempts to log in. If you are locked out, you may have typed in the wrong password or wrong email address.
To unlock your account, call into the office during office hours and a Member Service Representative can help you out. If you need to make a payment and are locked out of your account, you can pay online without logging in by clicking here.
And remember, members can always make a secure payment over the phone by calling 1-800-432-1012.