Working to Exceed Your Expectations

“Exceeds expectations.” My kids always combed their grade-school report cards for EEs, which signified they had attained the coveted “exceeds expectations” rating in aspects of school life that couldn’t be assigned a letter grade. As they have grown, those EEs have turned into As and Bs. I hope none of my kids ever lose that desire to exceed expectations in all that they do.

At PVREA, we also strive for EEs, every single day. We don’t want to do what you only expect us to do—provide you with affordable, safe, and reliable electric service. We want to go farther and do far better by providing superior member service and offering programs that help you save time and money.

Our linemen provide the public face of our mission to exceed expectations. They routinely work in rough weather and put in long hours. But they do it gladly, because they deeply care and are committed to doing an exceptional job for you.

However, we have many people behind the scenes who also make our co-op the best it can be. Our engineers continually explore new technologies and work through our Construction Work Plan to improve service reliability. For 2017, PVREA has budgeted to spend over $10 million for projects to improve our system performance and overall reliability. One of the areas of focus in our plan is a concentrated effort of improving the performance of specific problem circuits by separating such circuits into more and smaller sections, known as “sectionalizing” in the industry. This will allow for fewer members on the circuit to be impacted when an outage does occur.

Our member services representatives want to make sure you have a positive and satisfying experience when you call our office for help. When you call our office, you can always talk to a live person, not just a voice recording. We make sure to offer convenient payment options and a way to pay your bill anytime of the day or night, whether it’s by phone or online through SmartHub. Our goal in serving you is to not only provide that power to your light switch, but to also make sure our member service exceeds your expectations when compared to other services you use at home – such as your cell phone, cable TV or internet.

We continually work on keeping our operational costs in check and your electricity affordable. As a not-for-profit co-op, we’re not in the business of making money. We’re in the business of delivering electricity to you in the most affordable way we can. I’m proud to note that PVREA has the lowest residential rate, based on average usage, out of all of the utilities in Colorado served by Tri-State G&T, our wholesale power supplier, and our rate falls well below Colorado’s average electricity rate. In the coming months, you will be hearing more from us on how we are working to hold the line on our rates and continue to keep your electricity at a great value.

Whether it’s a power outage or energy assessment, a billing question or community event, we’re working hard to achieve those EEs from you every day. Over the years, as we’ve listened to you and your fellow co-op members, we know that we have to keep pace as technology and consumer tastes evolve. As always, we welcome your participation as we plan for the future. In honor of National Co-op Month, I invite you to stop by the co-op office the morning of October 12 for donuts and coffee with your co-op; I will be available to chat with and listen to members who stop by. And while you’re here, check out our Community Room. I hope to see you there.

 

 

 

 

 

 

 

Jeff Wadsworth, President & CEO

Date Posted: 9/15/2017