Emergency Conditions

During the Storm

We want to keep members safe during a severe storm that causes power outages. Follow these tips when the power goes out:

In a snowstorm:

  • Report your outage by calling PVREA at 1-800-432-1012 or reporting through SmartHub.
  • Safety First:
    • If you plan to use a generator, know how to operate it safely by learning here.
    • Unplug all appliances and electronics so they won’t get damaged with power restoration.
    • If power lines are on the ground, stay far away from them and warn others to stay away.  Contact PVREA and let us know because the lines could still be live.
    • Any power line that is dead could become energized at any moment due to power restoration or backup generators.
    • Check on friends and relatives—especially children, seniors, and those with medical conditions or disabilities. These people may need to seek emergency cooling shelters.
  • Keeping Warm:
    • Stay inside, and dress warm. Staying warm is a priority. Dress in several layers of loose fitting, lightweight warm clothing. Wear hats, mittens and scarves.
    • Close off unneeded rooms to keep the heat in your living areas.
    • Place draft block at the bottom of doors to minimize cold drafts from entering the house.
    • When using an alternative heat source, follow operating instructions, use fire safeguards, and be sure to properly ventilate. Always keep a multipurpose, dry-chemical fire extinguisher nearby, and know how to use it.
    • Keep a close eye on the temperature in your home. Infants and people over the age of 65 are often more susceptible to the cold. You may want to stay with friends or relatives or go to a shelter if you cannot keep your home warm.
  • Maintaining Food:
    • Keep your refrigerator and freezer closed as much as possible to keep your food cold. If power is out longer than 4 hours, keep perishable items in a cooler with ice. Make ice outside. A full freezer can remain cold enough for 48 hours, and half a freezer full 24 hours.

In a severe thunderstorm or tornado:

  • Report your outage by calling PVREA at 1-800-432-1012 or reporting through SmartHub.
  • Safety First:
    • If you plan to use a generator, know how to operate it safely by learning here.
    • Unplug all appliances and electronics so they won’t get damaged with power restoration.
    • If power lines are on the ground, stay far away from them and warn others to stay away.  Contact PVREA and let us know because the lines could still be live.
    • Any power line that is dead could become energized at any moment due to power restoration or backup generators.
    • Check on friends and relatives—especially children, seniors, and those with medical conditions or disabilities. These people may need to seek emergency cooling shelters.
    • Keep a first-aid kit in your home and one in your car. Make sure that it includes scissors, tweezers, safety pins, aspirin, eyewash and rubbing alcohol or hydrogen peroxide.
  • Keeping Cool:
    • If it's a hot time of year, dress in loose, lightweight clothing and stay on the coolest, lowest level of your home.
    • Use natural ventilation to cool homes, and consider purchasing battery-powered fans.
    • Drink plenty of water and avoid heavy meals, caffeinated drinks and alcohol.
    • Close all drapes and blinds on the sunny side of your residence.
    • Take your family and pets to a basement or other cool location if you have one. Also consider going to an air-conditioned public place during warmer daytime hours.
  • Maintaining Food:
    • Keep refrigerator or freezer doors closed. A freezer that is half full or full can keep foods frozen 24 to 48 hours. Foods can stay safe in an unopened refrigerator up to four hours. If an outage lasts longer than four hours, remove and pack meat, milk and other dairy products in a cooler with ice.
    • Use safe alternative food preparations. A barbecue grill is an excellent way to prepare food. Always grill outside.

 

In the case of a large outage situation, PVREA will update members through our automated phone system, on our website at pvrea.comFacebookTwitter and local media outlets. Always call us with any outage reports at 1-800-432-1012.

What if there's no weather?

If there's no weather and you're experiencing an outage, follow these simple steps.

  1. Make sure that the trouble is not in your wiring. You own and are responsible for the wiring from the meter to your home. Check your fuses or circuit breakers to be sure that there is not a problem in your home’s electric system.
  2. Check with your neighbors to see if they have electricity. This helps us analyze and isolate the problem.
  3. Report an outage or power problem by calling 800-432-1012 or reporting the outage on SmartHub. If you have more than one account with us, have your account number or meter number ready so that we may identify the correct location that you are reporting. Useful information to have on hand when you call to report an outage: 
    • Your name (or the account number the account is under)
    • Your service address
    • Your meter number
    • Any information about the possible cause of the outage

Remember that we are here 24/7

We have trained personnel to take your outage information so that trained personnel can analyze the outage situation and send crews to respond and find and fix the problem.

No matter what time of the day or night, or what type of weather conditions when you power is out, we’ll fix it as fast as we safely can. However, we do not expect our crews to drive or work in dangerous road or weather conditions.